Refund policy

At a glance
30-day mail returns for eligible items. Customers pay ordinary return postage. No restocking fee. Contact us before sending a return.

Return window and item condition

You may request a return and hand your eligible return to the carrier within 30 calendar days, beginning on the day after delivery. Items must be unworn, unwashed, with original tags attached and in their original condition. If we delay providing return instructions, we will reasonably extend the return deadline.

Start a return

Email info@fashionstreetca.com with your order number and the items you wish to return.
We will provide return instructions and the correct return shipping address. Do not send a return before receiving these instructions.
Pack the items securely and use a tracked shipping service. Keep your shipping receipt and tracking number.

Online orders are returned by mail. We do not accept in-store returns for online orders.

Return shipping costs and fees

For an ordinary change-of-mind return, you purchase and pay for your own return postage. We do not reimburse ordinary return postage or deduct an additional label fee. There is no restocking or return handling fee.

If an item is defective, damaged or incorrect, we cover necessary return postage by providing a prepaid label or reimbursing reasonable postage agreed with us in advance, supported by a receipt.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact us with your order number and photographs of the issue. We will review the issue and arrange a suitable refund or replacement. Ordinary voluntary return conditions do not limit your applicable rights for faulty or incorrectly supplied goods.

Refunds

We inspect returned items and initiate an approved refund within 5 business days after receiving the return. Refunds are sent to the original payment method for the amount paid for the returned item and applicable tax. Your payment provider may need additional time to post the credit.

For an ordinary voluntary return, any original shipping charge actually paid is not refunded. We do not deduct our original outbound shipping cost from a free-shipping order. Merchant-responsibility issues and legally required refunds are handled as applicable.

Exchanges and cancellations

To change a size or color, return the eligible item for a refund and place a new order. We do not offer direct exchanges. Contact us promptly to request cancellation before dispatch; we will confirm whether it is still possible.